McMurrySoftware

The Ledger Refund Policy

Effective date: July 29, 2026

This Refund Policy applies to purchases of The Ledger software license from Robert McMurry, an individual doing business as McMurry Software in Tennessee ("Provider," "we," "us," or "our"). It forms part of the Ledger End User License Agreement ("EULA").

1. Try The Ledger Before Purchasing

We provide a free 30-day trial without requiring payment information. You should use the trial before purchasing to confirm that The Ledger runs on your computers, opens the files and storage locations you intend to use, and supports the workflows, reports, printers, and other systems on which you expect to rely.

2. Refunds for Unactivated Licenses

You may request a refund within 14 calendar days after purchase if the purchased license has not been activated on any computer.

For this policy, a license is "activated" when the Ledger licensing service issues an activation certificate for the purchased license. Merely receiving a license key after checkout does not, by itself, count as activation.

An eligible refund covers the license price and taxes collected on that purchase. Currency-conversion charges, bank fees, or other charges imposed by third parties are not refundable by Provider.

3. Activated Licenses

Except where applicable law requires otherwise, a purchase is final after the license has been activated. A perpetual activation grants durable offline write access that Provider cannot reliably retrieve from a computer that remains offline.

4. Billing, Delivery, and Other Exceptions

We will correct duplicate charges and failures to deliver the purchased license. We will also provide any refund or remedy required by applicable law. We may approve another refund or remedy in our discretion, but doing so in one case does not obligate us to do so in another.

5. How to Request a Refund

Submit the request through the contact method provided with your purchase or the current instructions published at https://mcmurrysoftware.com/support. Include the purchaser's email address, purchase date, and a brief explanation. Do not send a full license key, payment-card number, bank information, ledger file, or confidential accounting data unless we specifically request it through an appropriate channel.

Approved refunds are returned to the original payment method when reasonably possible. Payment processors and financial institutions control when the credit appears on the purchaser's account.

6. Payment Disputes and License Status

Please contact us before filing a payment dispute so we have an opportunity to investigate delivery, activation, or billing errors. Fraudulent purchases, chargebacks, payment reversals, or refunded purchases may result in suspension or revocation of the associated license and future activation eligibility.

Nothing in this policy limits rights or remedies that cannot be waived under applicable law.

7. Provider